Policies
Retail Policies
Factory Hours
M-TH 8am-4pm. We're closed on Friday. :)
How to Order
Head to our online store, pick your soaps, and check out. We keep everything online so our tiny team can focus on making soap instead of shuffling paperwork, which helps us keep prices down. Plus, you can shop in your pajamas at 2 AM.
Contact Us
Due to the large number of spam calls, we no longer answer our phone so if you need to contact us, please use our contact form.
Payments
We accept Visa, Mastercard, AmEx and Discover. All cards are charged in real time at checkout so be sure your order is correct before finalizing it. We cannot make adjustments later.
Coupon Codes
If available, coupon codes cannot be applied after you check out. They must be entered correctly before finalizing your order. Sign up for our retail mailing list to receive our exclusive money saving codes. You don't need any coupon codes to get the free bars or free shipping. These deals are automatically added to qualifying orders.
Shipping & Handling
AWSB ships retail orders to the USA only within 1-3 business days via USPS Ground Advantage. $100 retail orders (before shipping) automatically ship free (Continental U.S. only, our choice of carrier, normally USPS). Entering an incorrect shipping address will result in additional charges if we have to re-ship or re-route your order.
Returns & Refunds
All retail orders come with a 14 day money back guarantee. Simply return any unused merchandise within 14 days of delivery with the sales receipt and a note stating your reason for return and we'll refund your original purchase price. Be sure to pack the items well with plenty of padding to prevent any movement within the box. We can only refund your money if the items arrive in perfect, like new condition. Shipping is not refundable.
Additions & Cancellations
We cannot make changes or cancellations once your online order has been placed.
Backorders
We very rarely run out of stock, but if an item is temporarily unavailable, you will be notified via email.
Incorrect or Damaged Goods
For incorrect or damaged goods, save all contents and packing materials and contact us within 3 business days of receipt. Photos may be required. If you suspect your package was lost, contact us immediately. If you suspect your package was stolen, please file a mail theft complaint. We are not responsible for missing packages that have been marked delivered by the carrier. Issues with orders reported after 14 days of being marked delivered cannot be resolved and there are no exceptions to this.
Catalog
In an effort to save trees and to keep costs down, AWSB does not offer a printed catalog.
Animal Testing
Of course we do not test on animals...only humans. :) Almost all of our products are vegan too, but a couple of items do contain beeswax or goat's milk. Check each product's ingredient list to be sure.
Disclaimer
Although allergic reactions to our pure and natural ingredients are uncommon, we recommend testing our products first by using them on a small patch of skin for 24 hours. If redness or irritation develops, discontinue use. The information presented on this website is not meant to diagnose or treat any medical condition nor to replace the advice or care of a qualified health professional.
Privacy Policy
The Privacy Policy below describes how your personal information is collected, used, and shared when you visit or make a purchase from awildsoapbar.com (the "Site").
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information."
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as "Order Information."
When we talk about "Personal Information" in this Privacy Policy, we are talking both about Device Information and Order Information.
How We Use Your Personal Information
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with sales receipts and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or marketing communications relating to our products or services.
Sharing Your Personal Information
We share your Personal Information with third parties only to help us use your Personal Information, as described above. Under no circumstances do we share your email address with any other company, nor do we collect any personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs.
Do Not Track
Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes to This Privacy Policy
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via our contact form.